Return Policy

Return & Refund Policy

1. Returns

• Eligibility & Timeframes

• 5-Day Refund Window: You must request a return within 5 days of receiving your order to be eligible for a refund to your original payment method.

• 14-Day Cutoff: Returns initiated after 14 days from the date of delivery are not eligible for a refund or exchange.

• Condition of Returned Items

• All returned items must be unused, in the same condition you received them, and must include all original packaging or accessories.

• Please pack your returns securely. Items that arrive damaged may not qualify for a refund.

• Return Shipping

• You are responsible for all return shipping costs, and shipping charges are non-refundable.

• We cannot be held responsible for returns that are lost or stolen in transit. We strongly recommend using a tracked shipping service and keeping your shipping receipt.

• How to Initiate a Return

1. Contact Us: Email service@niospet.com with your order number and the reason for the return.

2. Ship the Item: Once approved, send the item back to us using a tracked shipping method.

3. Confirmation: We will notify you by email once we have received and inspected your return.

2. Refunds

• Approval Notification

• After we inspect your returned item, we will let you know if your refund has been approved.

• Refund Processing Time

• If approved, we will process your refund to your original payment method within 10 business days.

• Your bank or credit card provider may require additional time to finalize the transaction.

• Delayed or Missing Refunds

• If you have not received your refund after 15 business days from approval, please contact us at service@niospet.com for assistance.

3. Contact Us

For any questions or concerns, please reach out to us through one of the following:

• Email: service@niospet.com

• WhatsApp: +86 18566239751

• Phone: +1 971-468-5804

Include your order number whenever you contact us to help us address your issue as quickly as possible.